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The Borough periodically participates in the National Citizen Survey to gather data on how residents view Borough services, amenities, staff and the community in general. This information is used in our decision making processes along with internal performance measurement of the quality of Borough services, efficiency of work flow and effectiveness of staff actions. Borough departments also periodically hold open houses on current projects to gather community input and provide information to those directly affected by construction projects or new programs.
The Borough offers an e-mail and text message notification system, called Notify Me. You can sign up to receive notification when agendas and minutes are available for Borough Council and all Borough ABC's.
Borough Council greatly appreciates public comment from residents, business owners and other interested parties. At each Council meeting the public can come forward to comment during the Public Hour on issues not addressed in the agenda. In addition to the Public Hour, Borough Council holds public hearings on specific issues as needed.
Formal complaints about the administration of actions or decisions made by Borough Council should initially be put in writing and addressed to the Borough Manager. The Manager is appointed by the elected council to employ and manage all staff and to ensure council decisions are implemented.You can reasonably expect the Manager to give your complaint proper consideration or direct it to an appropriate person to consider, and you should receive a helpful response.A response from the Manager may:
Sometimes a issue of concern relates directly to a decision of the elected Council, rather than an action or decision of the Borough Administration. As Borough staff are required to implement the decisions of the elected Council, it may require a formal Council decision to resolve the particular problem.
If you want to find out about a Council decision, the minutes of the Council should include both the report considered by the Council and the precise wording of the Council decision. Minutes are available for public inspection online and by request after adoption by Council. Previous Council meetings can also be viewed online at C-NET's website.
If you wish to raise a concern with the elected Council, you should contact the Borough Administration Department to find out more information on how you can do this. Possible ways to raise a concern with the elected Council include:
In some cases, the process of making formal Council decisions involves public consultation. Sometimes this consultation is required by law and other times it is undertaken voluntarily by the Council. Borough Administration will generally be able to adviseyou if there is a public consultation process where you can participate.
Please contact the State College Borough Administration Department at (814) 234-7110 or email us with any questions.